Terms and Conditions
- Access: You must be registered to access the platform, you can request access easily on this page.
- Search: Filter according to Categories or Brands (producers). Looking for something more specific region? Please use our search bar to narrow down your selection (e.g: "Bordeaux", "Burgundy", "Italy", "Tuscany", "Australia", "2005", "Premium", "Organic", "Biodynamic").
- Prices: Prices are exclusive of GST.
- Payments: Please kindly help us to pay by Paynow (UEN 201629100D) or bank transfer (OCBC 687328567001 / Bank code: 7339 / Branch code: 687) as our credit card processing fees are quite high. Please send screenshot of your Pay now or bank transfer to sales@galiena.sg once done. Thanks a lot in advance!
- Delivery: Minimum order value for free delivery is SGD 250 excluding GST. A delivery charge of S$18 will be imposed for orders below this value.
Orders received and paid by 4pm will be delivered the following day (Mon-Sat) . Cut-off for Saturday deliveries is Friday 12pm. There are no processing of orders and deliveries on public holidays and sunday.
Orders received and paid by 4pm will be delivered the following day (Mon-Sat) . Cut-off for Saturday deliveries is Friday 12pm. There are no processing of orders and deliveries on public holidays and sunday.
- Returns: Goods once sold are non refundable and non exchangeable. Once goods have been out of our physical control for any period, any damage or shortfall shall be deemed to have occurred thereafter. Our Company will replace or credit any corked, oxidised or faulty wines with exception of the following: wines invoiced at SGD 150 or above per bottle; wines older than 10 years; Wines that have been in the customers possession for 30 days or more. Galiena reserves the right to the final decision.
Please keep in mind that if, at the time of your purchase, you benefited from a rebate and your return no longer satisfies the conditions on which it was granted, the rebate amount will be forfeited from your refund.
Please keep in mind that if, at the time of your purchase, you benefited from a rebate and your return no longer satisfies the conditions on which it was granted, the rebate amount will be forfeited from your refund.
- Breakages: All orders are ensured in good condition before delivery. Customers are advised to inspect the goods at the time of delivery and advise us immediately should be there be any defects, discrepancies in quantity or items delivered, and / or breakages.
- Complaints: In the rare event that a wine is considered faulty, please return the bottle to us within 24 hours of receipt for our examination. No refund will be made for bottles returned after this time.
- Legal Age: Galiena Pte Ltd does not sell or serve alcohol to persons under age. Galiena Pte Ltd makes every effort to ensure that alcoholic beverages are not delivered to or served to anyone who is under the age of 18.
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